1、 General:

In order to respond to our company's service tenet, standardize product after-sales service, improve customer satisfaction, and identify product providers

This regulation is formulated for the responsibilities of product users.

2、 Product maintenance details:

1. Avsuka brand series products are guaranteed for 12 months. The free warranty period is calculated from the date of purchase.

2. During the normal warranty period, in case of hardware failure due to its own quality problems under normal use, Party avsuka will provide free maintenance service

3. Within the warranty period, paid maintenance service will be implemented under the following conditions:

*Failure or damage caused by incorrect installation, operation or use in non product specified working environment

Load).

*Failure and damage caused by disassembly, repair and modification of products without permission of our company.

*Failure and damage caused by natural or man-made disasters or other force majeure factors after purchase.

*The product label is destroyed or the date is altered.

*Computer virus infection caused by improper customer maintenance.

*As a result of packing or shipping company's reason, our company receives the customer to repair the machine to appear the physical damage

Contact the transportation company to solve the problem.

4. Maintenance regulations for products beyond warranty period:

*After the warranty period, we will charge the cost of replacement parts if we need to repair them

Cost.

*For products beyond the warranty period, our customer service personnel will fax the maintenance charge sheet to the customer's office, after confirmation by the customer

Confirm whether to repair or not. After confirmation, the customer will remit the maintenance cost to the designated account number of our company

We send machines to customers.

*After the warranty period, the technical department of our company confirms that the damage is too serious or other reasons can not be repaired

Return of goods.

5. Maintenance cycle:

The maintenance period of the products within the warranty period is 2-4 working days (except for special circumstances), and the products that are over guaranteed or artificially damaged

Depending on the actual damage, the maintenance cycle will be longer.

3、 Product exchange regulations

Replacement provisions: once the products are sold, if there are quality problems, they can be replaced within one month.

*Customer received the product quality problems.

*Because our company's sales personnel did not configure according to the customer's requirements, the configuration model does not meet the customer's needs.

*In case of replacement, the customer must guarantee the integrity of product appearance, wire rod and package. Otherwise, we will collect raw materials according to the situation

Cost

4、 Detailed rules for Freight Bearing of repair machine

Payment of freight for normal maintenance items:

In order to save the cost of both parties, based on the principle of mutual respect, the freight of repair products shall be carried out as follows:  

*When the products within the normal warranty period are mailed, they shall pay their own freight or mail the goods back to me

Party B pays the freight and the user pays the freight by mail.

*Before delivery, both parties shall determine the delivery method and the place of goods delivery, and try to make it convenient for the other party to pick up the goods.

*Our company will return the repaired parts in the same way as the customers, except for special circumstances.

*For the products within the scope of abnormal warranty, the two-way freight shall be paid by the customer, and both parties shall negotiate for settlement under special circumstances.

5、 In order to reduce unnecessary losses and enhance trust between customers, our company provides

For test prototype

*The sample machine signed the avsuka product test contract issued by our company.

*The quantity of each type of sample machine shall not exceed 2 sets, and the total amount shall not exceed 2000 yuan.

*If Party B has any quality problems after receiving the goods, it can replace the same model or other models within seven days;

After receiving the returned prototype, our company has no artificial quality and appearance problems after being tested and confirmed by technicians,

The prototype payment will be returned in 10 days

Shenzhen Yishi Electronic Co., Ltd

Customer Service Center

November 30, 2020